Terms of Use

By accessing or using the My Neighbor Tech website (myneighbortech.com) or any of our technology support services, you agree to be bound by these Terms of Use ('Terms'). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and My Neighbor Tech ('we,' 'us,' or 'our'). We reserve the right to update these Terms at any time. We will update the 'Last Updated' date at the top of this page when changes are made. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

My Neighbor Tech provides in-home and remote technology support services to residential and small business customers in Baltimore County, Howard County, Harford County, and Carroll County, Maryland.

Our services include, but are not limited to: • Computer repair, tune-up, and optimization • Virus, malware, and spyware removal • Wi-Fi setup and network configuration • Smart home device installation and setup • Phone and tablet setup and data transfer • Printer and peripheral setup • One-on-one technology training • Remote support sessions

We reserve the right to refuse service to anyone for any reason at any time. Service availability is subject to technician availability and geographic service area. We will make every reasonable effort to communicate any limitations before a service visit is scheduled.

Appointments may be scheduled through our website via Calendly (our third-party scheduling platform) or by contacting us directly by phone or email. By scheduling through Calendly, you also agree to Calendly's Terms of Service and Privacy Policy.

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Repeated last-minute cancellations (less than 2 hours' notice) may result in a cancellation fee or refusal of future service at our discretion.

My Neighbor Tech will make every reasonable effort to arrive within the scheduled appointment window. We are not liable for delays caused by traffic, weather, prior service calls running long, or other circumstances beyond our reasonable control. We will contact you if we anticipate a significant delay.

Pricing: Service pricing will be communicated to you before any work begins. Our standard rates are: $20 service call fee (covers the first 30 minutes of on-site service), $15 for remote support sessions, $30 for each additional 30-minute increment, and a $50 emergency/after-hours surcharge where applicable. Flat-rate pricing may apply to specific services. Any additional costs will be disclosed before we proceed.

Payment timing: Payment is due at the time of service completion unless other arrangements have been made in advance in writing. We accept cash, check, and major credit/debit cards.

Online invoice payment: For past-due invoices and active monthly subscriptions, you may pay securely online through our payment portal at myneighbortech.com/pay. Online payments are processed by Stripe, Inc. By submitting a payment through our portal, you authorize Stripe to charge the amount shown on your invoice to your selected payment method. We do not store your full card number or CVV — payment data is handled entirely by Stripe in accordance with their Privacy Policy (stripe.com/privacy) and PCI-DSS Level 1 standards.

No upfront or deposit charges: We do not collect payment before a service is performed. Our online payment portal is for completed-service invoices and active subscriptions only.

Software & application costs: All software, applications, subscriptions, and digital licenses required to complete any service are the sole responsibility of the customer. My Neighbor Tech does not purchase, supply, or cover the cost of any third-party software or applications — including but not limited to operating systems, Microsoft 365, antivirus programs, app purchases, or streaming subscriptions. These must be purchased and paid for directly by the customer.

Hardware costs: My Neighbor Tech is not responsible for the cost of any hardware or replacement parts that may be required. We will always obtain your approval before purchasing or installing any hardware on your behalf.

We stand behind our work. If you experience the same issue within 30 days of a completed service, we will return to address it at no additional charge, provided the issue is directly related to the original service performed.

This warranty does not cover: • New or unrelated issues that arise after the service • Hardware failures unrelated to the service performed • Software updates or operating system changes that alter system behavior after the service • Problems caused by user error, accidental damage, or third-party interference after the service was completed • Issues caused by viruses, malware, or unauthorized access after the service

To request warranty service, contact us within 30 days of the original service date at info@myneighbortech.com or (410) 870-9233.

My Neighbor Tech will exercise reasonable care and skill in providing technology support services. However, we cannot guarantee that all issues will be fully resolved or that our services will be error-free in every circumstance.

Data backup responsibility: We strongly recommend that you back up all important data before any service is performed. My Neighbor Tech is not responsible for any data loss that occurs during or after a service visit, regardless of cause. By allowing us to service your device, you acknowledge that you have backed up your data or accept the risk of data loss.

To the fullest extent permitted by applicable law, My Neighbor Tech shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our services or website, including but not limited to data loss, hardware failure, software corruption, loss of business, or loss of revenue.

Our total liability to you for any claim arising from our services shall not exceed the total amount you paid for the specific service giving rise to the claim.

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable federal, state, or local laws or regulations. • Attempt to gain unauthorized access to any part of the website, our servers, or any systems connected to our website. • Transmit any unsolicited or unauthorized advertising, spam, or promotional material. • Introduce any viruses, malware, or other harmful code to our website or systems. • Scrape, crawl, or harvest data from our website without our express written permission. • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to terminate or restrict your access to our website at any time for any violation of these Terms.

All content on the My Neighbor Tech website — including text, graphics, logos, images, and software — is the property of My Neighbor Tech and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from our website without our express written permission. Limited personal, non-commercial use (such as printing a page for your own reference) is permitted.

Our website and services involve the use of third-party tools and platforms. Your use of these services is subject to their respective terms and privacy policies:

• Stripe (stripe.com) — online payment processing • Calendly (calendly.com) — appointment scheduling • Google Analytics (analytics.google.com) — website analytics (consent-gated) • Google Business Profile (business.google.com) — business listing and reviews

My Neighbor Tech is not responsible for the availability, accuracy, content, or privacy practices of any third-party services. We encourage you to review the terms and privacy policies of any third-party service you use in connection with our website.

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

Any disputes arising under or related to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Maryland. You consent to personal jurisdiction in those courts.

Before initiating any formal legal action, we encourage you to contact us directly at info@myneighbortech.com or (410) 870-9233 so we can attempt to resolve the matter informally.

If you have any questions about these Terms of Use, please contact us:

My Neighbor Tech Email: info@myneighbortech.com Phone: (410) 870-9233 Website: www.myneighbortech.com Service Area: Baltimore County, Howard County, Harford County & Carroll County, MD