Frequently Asked Questions

Question 1

How does My Neighbor Tech work?

Accepted Answer

I come directly to your home, diagnose the problem, and fix it on the spot. No dropping off equipment, no waiting in line. I explain everything in plain language as I work.

Question 2

What areas do you serve?

Accepted Answer

I serve Harford County, Baltimore County, Howard County, and Carroll County, Maryland — including Bel Air, Towson, Columbia, Westminster, Ellicott City, and surrounding communities.

Question 3

How do I schedule an appointment?

Accepted Answer

You can schedule online at myneighbortech.com, call or text (410) 870-9233, or email info@myneighbortech.com. Most appointments are available within 2–3 business days.

Question 4

What are your hours?

Accepted Answer

I'm available Monday through Friday, 9am–5pm. Weekend appointments are available by request.

Question 5

Do you offer remote support?

Accepted Answer

Yes — remote support is available for software issues, slow performance, email setup, and other screen-based problems. Remote sessions start at $15 for the first 30 minutes.

Question 6

How much does a service call cost?

Accepted Answer

The service call fee is $20 for the first 30 minutes of in-home service. Additional time is billed at $30 per 30-minute increment. Remote support sessions are $15 for the first 30 minutes. There are no hidden fees — I'll always tell you the cost upfront.

Question 7

What is the No Fix, No Charge Guarantee?

Accepted Answer

If I'm unable to resolve your technology issue, you won't be charged for the repair work. The $20 service call fee covers the visit itself, but you'll never pay for work that doesn't solve your problem.

Question 8

What payment methods do you accept?

Accepted Answer

I accept cash, check, and all major credit and debit cards. You can also pay online through the Pay page on this website.

Question 9

Do you charge extra for evenings or weekends?

Accepted Answer

Standard appointments during normal business hours are charged at the regular rate. A $50 priority scheduling surcharge applies for emergency or same-day service outside normal business hours when that availability exists. I'll always confirm the total cost before we begin.

Question 10

Can I pay online?

Accepted Answer

Yes — you can pay your invoice online at myneighbortech.com/pay using a credit or debit card through our secure Stripe payment system.

Question 11

What types of computers do you repair?

Accepted Answer

I work on Windows desktops and laptops of all major brands — Dell, HP, Lenovo, Acer, ASUS, Toshiba, and more. I also provide basic troubleshooting and setup assistance for Mac computers.

Question 12

My computer won't turn on. Can you fix it?

Accepted Answer

In many cases, yes. A computer that won't power on can have several causes — a failed power supply, a dead battery, a software issue, or hardware failure. I'll diagnose the problem on-site and let you know what's needed.

Question 13

How long does a typical computer repair take?

Accepted Answer

Most repairs are completed in 1–2 hours during the same visit. More complex issues like data recovery or major software reinstalls may require additional time, and I'll always give you an honest estimate upfront.

Question 14

Can you fix a slow computer?

Accepted Answer

Absolutely. Slow computers are one of the most common issues I see. I'll remove junk files, disable unnecessary startup programs, check for malware, and optimize your system settings to get it running faster.

Question 15

Do you repair laptop screens?

Accepted Answer

Yes, I can assess laptop screen issues and in many cases repair or arrange replacement of damaged screens. I'll evaluate the damage and give you an honest recommendation.

Question 16

My internet is slow. Can you help?

Accepted Answer

Yes — slow internet can be caused by router placement, outdated equipment, interference, or your internet plan. I'll diagnose the issue and recommend the most cost-effective fix.

Question 17

Can you set up a new router?

Accepted Answer

Absolutely. I'll install, configure, and optimize your new router — including setting up a secure password, connecting your devices, and testing speeds throughout your home.

Question 18

Do you set up mesh Wi-Fi systems?

Accepted Answer

Yes — I can install and configure mesh Wi-Fi systems like Eero, Google Nest, and Orbi to eliminate dead zones throughout your home.

Question 19

How do I know if my computer has a virus?

Accepted Answer

Common signs include slow performance, unexpected pop-ups, programs opening on their own, or your browser redirecting to unfamiliar websites. I'll run a full diagnostic to confirm and remove any threats.

Question 20

Can you remove ransomware?

Accepted Answer

I can assess ransomware infections and advise on the best path forward. In some cases files can be recovered; in others, a clean reinstall is the safest option. I'll give you an honest assessment.

Question 21

What antivirus software do you recommend?

Accepted Answer

I recommend Windows Defender (built into Windows 10/11) for most home users — it's free, effective, and doesn't slow down your computer. I can also help you evaluate paid options if you prefer additional features.

Question 22

Do you work with seniors who aren't tech-savvy?

Accepted Answer

Absolutely — working patiently with seniors is one of my specialties. I explain everything in plain language, never rush, and make sure you feel confident using your technology before I leave.

Question 23

Can you help set up a new phone or tablet?

Accepted Answer

Yes — I can set up your new iPhone, Android phone, iPad, or tablet, transfer your contacts and photos, and show you how to use the features that matter most to you.

Question 24

Can you help with video calling?

Accepted Answer

Yes — I can set up FaceTime, Zoom, Google Meet, or any other video calling app and walk you through how to use it so you can stay connected with family and friends.

Question 25

Do you offer same-day service?

Accepted Answer

Same-day appointments are available when scheduling allows. A $50 priority scheduling surcharge applies for emergency same-day service outside normal business hours. Call (410) 870-9233 to check current availability.

Question 26

What should I do to prepare for a visit?

Accepted Answer

Just have your device accessible and, if possible, know your Wi-Fi password and any account login information you may need. I'll handle the rest.

Question 27

Do you work on Macs?

Accepted Answer

I provide basic troubleshooting, setup, and software assistance for Mac computers. For complex hardware repairs specific to Apple products, I may refer you to an Apple-certified technician.

Getting Started

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