Everything You Need, All in One Place
From computers and smartphones to smart home devices and Wi-Fi — we handle it all with patience, expertise, and a friendly smile.
We offer 25+ technology services for homes and small businesses. Whether it's a quick fix or a full setup, we come to you.
Pricing Transparency
Simple, Honest & Transparent Pricing
No hourly billing surprises. Flat-rate services, clear call fees, and a No Fix, No Charge guarantee.
$20
In-Home Service Call
Includes first 30 min
$15
Remote Support
Includes first 30 min
$30
Per Additional 30 Min
In-home or remote
$50
Emergency / After-Hours
Priority scheduling surcharge
Service Call & Billing
Every in-home visit includes a $20 Service Call Fee covering travel and the first 30 minutes of service. Remote support is $15 for up to 30 minutes.
We bill in 30-minute increments — no per-minute charges, no surprises. Each additional 30 minutes beyond the first is $30, whether in-home or remote.
All services are subject to a 3% Sales and Use Tax on Data or Information Technology Services and Software Publishing Services, as required by the State of Maryland and administered by the Comptroller of Maryland.
Travel Fees
We proudly serve our local community and keep travel costs as low as possible.
- •Within 15 miles: No additional travel charge
- •15–30 miles: $20 additional travel fee
- •More than 30 miles: Custom quote based on your location
We'll always let you know about any travel fee before scheduling your appointment.
Emergency & After-Hours Service
Need help right away? Same-day and after-hours appointments are available when scheduling allows.
A $50 surcharge applies for priority scheduling outside normal business hours.
No Fix, No Charge Guarantee
If we can't resolve your issue, you won't be charged for repair labor or diagnostic time. The standard $20 in-home service call fee still applies and covers the visit — but the repair charge is fully waived if the problem isn't fixed.
Price transparency isn't just a policy — it's personal. I started My Neighbor Tech because I believe every customer deserves to know exactly what they're paying for before any work begins. No hidden fees, no surprise charges, no fine print. Just honest service from a neighbor you can trust.
Robbie Fischer
Founder & Owner, My Neighbor Tech
Before Your Appointment
Important Notices
Software & Application Disclaimer
All software, applications, subscriptions, and digital licenses required to complete a service are the sole responsibility of the customer. My Neighbor Tech does not purchase, provide, or cover the cost of any third-party software or applications. Any associated fees — including but not limited to Microsoft 365, antivirus subscriptions, app purchases, or streaming services — will be paid directly by the customer.
Hardware & IT Equipment Disclaimer
All hardware, computer equipment, networking devices, accessories, replacement parts, and other IT-related equipment required to complete a service are the sole responsibility of the customer. Any hardware or IT equipment provided, installed, or left with the customer by My Neighbor Tech will be billed on a per-item basis. This includes, but is not limited to, computers, monitors, printers, routers, modems, cables, storage devices, replacement components, adapters, and other peripherals or accessories.
Customer Authorization & Liability Release Required
No diagnostic work, troubleshooting, repairs, installations, remote support, or in-home services will begin until the My Neighbor Tech Customer Service Authorization & Liability Release has been completed and signed. If the completed form is not received before your scheduled appointment, your technician may be unable to begin work and your appointment may need to be delayed or rescheduled.
Explore Services in Detail
Each service page includes pricing, FAQs, and everything you need to know before scheduling.
Serving Your Maryland Community
Dedicated local tech support pages for your city — with neighborhood-specific information, local FAQs, and direct scheduling.
Don't See What You Need?
We handle all kinds of technology challenges. Contact us and we'll let you know if we can help.
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