Privacy Policy

My Neighbor Tech ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information.

This policy applies to our website at myneighbortech.com and all services we provide, including in-home tech support, remote support sessions, and online payment processing.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

We collect information in the following ways:

Information you provide directly: • Name, email address, and phone number when you submit our contact form or request a service. • Zip code when you use our service area checker. • Invoice reference number and payment amount when you pay through our online payment portal. • Any messages or details you include in contact form submissions.

Payment information: When you pay an invoice online, your payment is processed securely by Stripe, Inc. We do not collect, store, or have access to your full credit card number, CVV, or billing details. Stripe provides us with a transaction confirmation and the last four digits of the card used. Stripe's privacy policy is available at stripe.com/privacy. To look up your invoice balance, you provide your invoice number and name. These are matched against our internal invoice records solely to retrieve your balance due — they are not stored in a new record, shared with third parties, or used for any purpose other than confirming your invoice.

Information collected automatically: When you visit our website, we and our third-party analytics provider (Google Analytics 4) may automatically collect certain technical data, including your IP address (anonymized), browser type, device type, pages visited, time spent on pages, and referring URLs. This data is used in aggregate to understand how visitors use our site and to improve our content. Google Analytics 4 is only loaded after you provide explicit consent via our cookie banner. If you decline analytics cookies, no GA4 data is collected during your visit.

Cookies and tracking technologies: Our website uses cookies and similar technologies. We use: • Essential cookies — required for the website to function (e.g., session management, cookie consent preference storage). These are always active and do not collect personal data for marketing purposes. • Analytics cookies — used by Google Analytics 4 to collect anonymized usage data (pages visited, session duration, device type). These are only loaded after you explicitly consent via our cookie banner. If you decline, GA4 is never initialized during your visit. • Third-party cookies — Calendly (our scheduling tool) and Stripe (our payment processor) may set their own cookies when you interact with their embedded tools. These are governed by Calendly's and Stripe's respective privacy policies. You can control cookies through your browser settings or by revisiting our cookie consent banner. Disabling essential cookies may affect some website functionality.

We use the information we collect to:

• Respond to your service inquiries and schedule appointments. • Provide in-home and remote technology support services. • Process payments for completed services through Stripe. • Send service confirmations, appointment reminders, and follow-up communications. • Analyze website usage to improve our content and user experience (via Google Analytics 4, with your consent). • Comply with applicable legal obligations. • Protect against fraud and unauthorized transactions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your information for automated decision-making or profiling.

We share your information only in the following limited circumstances:

Stripe (Payment Processing): When you pay an invoice online, your payment details are transmitted directly to Stripe, Inc. for processing. Stripe is PCI-DSS compliant. We receive only a transaction confirmation and limited payment metadata.

Google Analytics: With your consent, anonymized usage data about your visit is shared with Google LLC via Google Analytics 4. Google Analytics 4 is configured with IP anonymization and is only initialized after you accept analytics cookies via our consent banner. You can opt out at any time by declining analytics cookies, clearing your browser cookies and revisiting our site, or using the Google Analytics Opt-Out Browser Add-on (tools.google.com/dlpage/gaoptout).

Calendly (Appointment Scheduling): If you schedule a service through our Calendly link, your name, email, and appointment details are shared with Calendly, Inc. Calendly's privacy policy governs their use of that data.

Google Business Profile & Google Reviews: We maintain a Google Business Profile listing for My Neighbor Tech. If you leave a review on our Google Business Profile, that review is public and governed by Google's privacy policy (policies.google.com/privacy). We may sync our business information (name, address, phone, hours) between our website and our Google Business Profile listing. We may also display your Google review on our website. We do not control how Google stores or processes reviews — please refer to Google's privacy policy for details.

Legal Requirements: We may disclose your information if required by law, subpoena, court order, or governmental authority.

Business Transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred.

We do not share your personal information with advertisers, data brokers, or any third party for their own marketing purposes.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

• Contact form submissions are retained for up to 2 years to support follow-up service requests. • Payment records are retained for 7 years to comply with tax and accounting requirements. Detailed payment data is held by Stripe per their retention policies. • Analytics data is retained in Google Analytics for 14 months by default. • Appointment records are retained for up to 2 years.

You may request deletion of your personal information at any time (see Section 7).

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

Our website uses HTTPS/SSL encryption. Payment processing is handled entirely by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security certification.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at info@myneighbortech.com.

You have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you. • Correction — Request that we correct inaccurate or incomplete information. • Deletion — Request that we delete your personal information, subject to legal retention requirements. • Opt out of analytics — Decline analytics cookies via our cookie consent banner, or use the Google Analytics Opt-Out Browser Add-on. • Opt out of marketing communications — Contact us directly to be removed from any marketing communications.

To exercise any of these rights, please contact us at info@myneighbortech.com or call (410) 870-9233. We will respond to your request within 30 days.

Maryland Residents: Maryland law may provide you with additional rights regarding your personal information. We are committed to honoring all applicable state privacy rights.

When you first visit our website, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies (analytics cookies) at that time.

Essential cookies are always active as they are necessary for the website to function. They do not collect personal data for marketing purposes.

Analytics cookies (Google Analytics 4) are only activated after you provide consent. If you decline, no analytics data will be collected during your visit.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site, or by adjusting your browser settings.

Our website may contain links to third-party websites and services, including Calendly, Stripe, Google, Facebook, Instagram, LinkedIn, and Nextdoor. We are not responsible for the privacy practices or content of those sites.

We encourage you to review the privacy policies of any third-party services you use in connection with our website or services.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@myneighbortech.com and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

My Neighbor Tech Email: info@myneighbortech.com Phone: (410) 870-9233 Website: www.myneighbortech.com Service Area: Baltimore County, Howard County, Harford County & Carroll County, MD