Privacy Policy

When you use our website or contact us, we may collect the following types of information:

Personal Information: Name, email address, phone number, and zip code when you submit our contact form or schedule an appointment.

Service Information: Details about the technology services you request, including device type and the nature of your issue.

Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This data is collected in aggregate and is not linked to individual users.

Communications: Records of your correspondence with us, including emails and messages submitted through our contact form.

We use the information we collect to:

• Respond to your inquiries and provide the technology support services you request.

• Schedule and confirm in-home or remote service appointments.

• Send service confirmations, appointment reminders, and follow-up communications.

• Improve our website, services, and customer experience.

• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

Service Providers: We use trusted third-party tools to operate our business, including scheduling software (Calendly) and communication platforms. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your personal information with advertisers or data brokers.

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We do not use cookies to track your activity across third-party websites.

Our website may contain links to third-party websites, including our scheduling platform (Calendly). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

You have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information, subject to certain legal exceptions.

• Opt out of marketing communications at any time by contacting us directly.

To exercise any of these rights, please contact us at the information provided below.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

My Neighbor Tech Email: [email protected] Phone: (410) 870-9233 Service Area: Baltimore County, Howard County, Harford County & Carroll County, MD