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We listen and assess
We start by understanding the problem, checking the device or connection, and explaining what we find in plain language.
Mon–Fri 9am–5pm · Weekends by appointment
Our promise to you
No Fix, No Charge Guarantee
If we can't resolve your issue, repair labor is fully waived. You only pay the standard $20 in-home service call fee that covers the visit.
Straightforward support. No pressure.
The service call fee covers the visit and the time reserved for you. If we are unable to fix the problem, labor and diagnostic time are fully waived. We explain what we find, what your options are, and what any charge would be before moving forward.
How the guarantee works
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We recommend the right next step
If a repair or setup is possible, we explain the work and any applicable cost before proceeding. You stay in control of the decision.
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You pay when we help
When we successfully resolve the issue, the agreed service charges apply. If we cannot resolve it, you do not pay for repair labor or diagnostic time.
What the guarantee covers
Troubleshooting and diagnosis
Time spent identifying the cause of a computer, Wi-Fi, printer, phone, tablet, smart-home, or account issue is waived when the issue cannot be resolved.
Repair labor
Labor for an attempted repair is waived when we cannot successfully fix the problem.
Clear communication
We will tell you what we found, whether a solution is available, and what the next best option may be.
What may still have a cost
The guarantee is designed to keep the repair process fair and clear. Some third-party or visit-related costs are separate from repair labor.
Service call fee
The service call fee covers the visit and remains due even if the issue cannot be resolved.
Parts, software, and subscriptions
Replacement hardware, software licenses, subscriptions, and services purchased from another provider are not included unless we agree otherwise before purchase.
Work you approve separately
New installations, upgrades, training, data-recovery attempts, or other services you choose outside the original repair are discussed and approved separately.
Common questions
Ready for friendly, straightforward tech help?
Schedule a service visit and get clear answers from a local technology professional.