How Tech Support Scams Work
Tech support scams typically follow one of a few patterns:
- Pop-up warnings: A scary message appears on your screen claiming your computer has a virus and telling you to call a phone number immediately
- Unsolicited phone calls: Someone calls claiming to be from Microsoft, Apple, or your internet provider and says they've detected a problem with your computer
- Fake websites: You search for tech support and land on a fake website that looks legitimate but is run by scammers
- Email warnings: You receive an email claiming your account has been compromised and asking you to call a number or click a link
Warning: Microsoft, Apple, and your internet provider will NEVER call you unsolicited to tell you your computer has a problem. If you receive such a call, hang up immediately.
Red Flags to Watch For
These are the warning signs that you're dealing with a scam:
- They ask for remote access to your computer
- They ask for payment in gift cards, wire transfer, or cryptocurrency
- They claim to be from Microsoft, Apple, Google, or your internet provider
- They create a sense of urgency — 'Your computer will be shut down in 24 hours'
- They ask for your Social Security number, bank account, or credit card information
- The phone number appeared in a pop-up on your screen
- They ask you to install software you've never heard of
What to Do If You Think You've Been Scammed
If you've given a scammer access to your computer or your financial information, act quickly:
- 1Disconnect from the internet immediately (unplug the ethernet cable or turn off Wi-Fi)
- 2Change your passwords for email, banking, and any other important accounts — from a different device
- 3Contact your bank or credit card company if you shared financial information
- 4Run a full malware scan on your computer
- 5Report the scam to the FTC at reportfraud.ftc.gov
- 6Call a trusted local technician to check your computer for any software the scammer may have installed
Warning: If a scammer had remote access to your computer, assume they may have installed software to monitor your activity or steal your passwords. Have a professional check your computer before using it for banking or email.
How to Stay Safe
The best protection is knowing what legitimate tech support looks like:
- Legitimate companies never call you unsolicited about computer problems
- Real pop-up warnings from Windows or macOS never include a phone number to call
- Never give remote access to someone who contacted you first
- If you're unsure, hang up and call the company directly using a number from their official website
- Use a trusted local technician for tech support — someone you can verify and meet in person